Frequently Asked Questions & Notes

Age restrictions are set for each activity. For details, please check the "Course Content and Details" section located at the bottom of each plan page.

note (supplementary information) symbolSafety Management ReasonsPlease note that due to the age limit for this event, we ask that those who are not in the target age group not participate in the event. Thank you for your understanding.

You can check the list of available charter plans from the following page. Please consider it.

⇒Check out the charter plan!

Please refer to each plan page for details as they vary depending on the plan. Basically, you can wear clothes that you don't mind getting wet. We recommend wearing a bathing suit, short sleeves and shorts, light long sleeves and sea pants underneath, or shorts and leggings.

Varies depending on the type of activity and plan. Special shoes may be available for rent, please check each plan page for details.

Please refer to the plan page for what you need to bring for each plan. We recommend that you bring a hand towel, sunscreen, hat, and sunglasses for all activities. Cell phones, cameras, etc. may get wet or submerged in water, so please bring them at your own risk.
Waterproof video cameras are available for rent. Please contact us for details.

Some activities may be held even in the event of rain, subject to safety confirmation. Even if it is not raining, the nature guide may cancel the activity at his/her discretion due to weather or river conditions (no cancellation fee will be charged in case of cancellation).

Of course, you don't need to worry! Our nature guides will carefully teach you how to ride. Many of the other participants are also first-timers in both canoeing and SUP. You can enjoy both canoeing and SUPing with ease as long as you follow the instructions given by the nature guides.

The tour fee will be charged at the following time: "The tour fee will be charged at the following timeMikataThe amount will be deducted from the

[Timing of debit]

Debit/Prepaid card → Immediately after reservation (refunded in case of price change or cancellation)
Credit card → After participation

This happens when you enter the number using the iPhone's default numeric keypad. If you use the full keyboard, you can enter the number correctly.

[1] In the case of payment by credit card

If you apply with ◼︎ credit card, the actual payment (debit) will be confirmed after your participation in the tour, etc. Therefore,No debit is made at the time of application.

◼︎Some credit card companies may require that when you register your card information with them, you will receive a "Unconfirmed statement of accountPlease be assured that this is not an actual debit.

◼︎ Also, due to the specifications of 3D Secure (Identity authentication service), a small amount such as "11 yen" may appear on your statement. Please be assured that this is to confirm the validity of your card, and the amount will not actually be debited.

⚠️ Please note: "Appeared on your statement = debitedWe have received many inquiries that have been misinterpreted as

Credit card transactions are usually settled at a later date in a lump sum. The amount used will not be debited immediately.

For more information about your detailed usage,Please contact your credit card company directly.Please note that we are unable to look up your credit card information on behalf of your credit card company. We are unable to check on behalf of the credit card company (to protect your personal information).

(2) In the case of payment by debit card or prepaid card

If you use a ◼︎ debit or prepaid card, the debit will occur immediately upon application.
If the reservation is cancelled,Automatic refund processingPlease be assured that we will do the following

The timing of the refund will vary depending on your credit card company and financial institution.

Please contact your credit card company directly at ◼︎ for detailed usage information. We are unable to check on behalf of the credit card company (to protect your personal information).

◼︎ until the credit card refund process is complete,Usually 1-2 monthsIt will take time. However, this is only a guideline and will vary depending on the processing status of the credit card company.

◼︎We may not be able to refund your money due to the closing date of the credit card you have signed up for, etc.From the following monthThe number of rooms may be

The issuance method differs depending on the payment method.
Please check the items below for the payment method you are using.

In case of local settlement

Issued by local tour guides and facilities.
Please request a receipt at the time of settlement.
*Some businesses may not be able to issue receipts, so please contact the guide in charge in advance if you need one.

In case of advance payment

If you need a receiptthis way (direction close to the speaker or towards the speaker)for more information.
We will issue it based on the information we receive.
*Please note that this does not apply to qualified receipts.