Contact Us
For more information on each tour, please refer to the "Tour Information" on each tour's page.Course Content and Detailsand "Frequently asked questions about this planPlease check the "About Us" page.
◆(formal) receiptIf you need to use thethis way (direction close to the speaker or towards the speaker)for more information.
◆Frequently asked questions arethis way (direction close to the speaker or towards the speaker)Check the (Refund process, confirmation of cancellation fee, etc.)
Frequently Asked Questions
[1] In the case of payment by credit card
If you apply with ◼︎ credit card, the actual payment (debit) will be confirmed after your participation in the tour, etc. Therefore,No debit is made at the time of application.
◼︎Some credit card companies may require that when you register your card information with them, you will receive a "Unconfirmed statement of accountPlease be assured that this is not an actual debit.
◼︎ Also, due to the specifications of 3D Secure (Identity authentication service), a small amount such as "11 yen" may appear on your statement. Please be assured that this is to confirm the validity of your card, and the amount will not actually be debited.
⚠️ Please note: "Appeared on your statement = debitedWe have received many inquiries that have been misinterpreted as
Credit card transactions are usually settled at a later date in a lump sum. The amount used will not be debited immediately.
For more information about your detailed usage,Please contact your credit card company directly.Please note that we are unable to look up your credit card information on behalf of your credit card company. We are unable to check on behalf of the credit card company (to protect your personal information).
(2) In the case of payment by debit card or prepaid card
If you use a ◼︎ debit or prepaid card, the debit will occur immediately upon application.
If the reservation is cancelled,Automatic refund processingPlease be assured that we will do the following
The timing of the refund will vary depending on your credit card company and financial institution.
Please contact your credit card company directly at ◼︎ for detailed usage information. We are unable to check on behalf of the credit card company (to protect your personal information).
◼︎ until the credit card refund process is complete,Usually 1-2 monthsIt will take time. However, this is only a guideline and will vary depending on the processing status of the credit card company.
◼︎We may not be able to refund your money due to the closing date of the credit card you have signed up for, etc.From the following monthThe number of rooms may be
